{"id":237185,"date":"2023-04-03T04:48:13","date_gmt":"2023-04-03T04:48:13","guid":{"rendered":"https:\/\/defused.com\/?p=237185"},"modified":"2023-05-19T11:44:45","modified_gmt":"2023-05-19T11:44:45","slug":"hotel-guest-gives-a-negative-review","status":"publish","type":"post","link":"https:\/\/defused.com\/hotel-guest-gives-a-negative-review\/","title":{"rendered":"Hotel Guest Gives A Negative Review After Seeing The Front Desk Employee At A Bar"},"content":{"rendered":"
The hospitality industry is one of the most competitive industries worldwide, where the level of customer service and satisfaction is paramount. A hotel’s front desk employees are the first point of contact for guests, and they set the tone for the rest of their stay. Unfortunately, one guest’s experience turned sour when they witnessed a front desk employee drinking in a bar after work, leading to a complaint that resulted in the guest being put on a “Do Not Reserve” list.<\/p>\n
The incident began when a guest made the Front Desk Officer’s complaint while he was on his off-time. The front desk officer had been working at the same hotel for three years but he received no complaints. Even his boss was shocked to hear about the complaint and they had to do their research to verify if the complaint was true but it was not. Scroll down for the complete story.<\/p>\n
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This incident highlights the challenges that hotel management faces when dealing with guest complaints, particularly those related to employees’ behavior outside of work. While it is essential to maintain a positive image and reputation, hotels must also ensure that they handle complaints in a fair and appropriate manner. The hotel management did the right thing by putting the guest on the DNR list because their complaint was unjustified.<\/p>\n
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Have you ever worked as a front desk officer? Share your experience with us in the comment section below.<\/p>\n
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Via: Reddit<\/a><\/p>\n “Is she too small? 6 month old baby”<\/p>\n","protected":false},"excerpt":{"rendered":" Front desk officers have to deal with all kinds of customers. The hospitality industry is one of the most competitive industries worldwide, where the level of customer service and satisfaction is paramount. A hotel’s front desk employees are the first point of contact for guests, and they set the tone for the rest of their […] More<\/a><\/p>\n","protected":false},"author":21,"featured_media":249822,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,118],"tags":[2609,943,232,284,9892,152,9972,3062],"jetpack_featured_media_url":"https:\/\/defused.com\/wp-content\/uploads\/2023\/04\/hotel-working.png","_links":{"self":[{"href":"https:\/\/defused.com\/wp-json\/wp\/v2\/posts\/237185"}],"collection":[{"href":"https:\/\/defused.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/defused.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/defused.com\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/defused.com\/wp-json\/wp\/v2\/comments?post=237185"}],"version-history":[{"count":5,"href":"https:\/\/defused.com\/wp-json\/wp\/v2\/posts\/237185\/revisions"}],"predecessor-version":[{"id":240477,"href":"https:\/\/defused.com\/wp-json\/wp\/v2\/posts\/237185\/revisions\/240477"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/defused.com\/wp-json\/wp\/v2\/media\/249822"}],"wp:attachment":[{"href":"https:\/\/defused.com\/wp-json\/wp\/v2\/media?parent=237185"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/defused.com\/wp-json\/wp\/v2\/categories?post=237185"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/defused.com\/wp-json\/wp\/v2\/tags?post=237185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}