{"id":6256,"date":"2020-05-01T13:20:06","date_gmt":"2020-05-01T13:20:06","guid":{"rendered":"https:\/\/defused.com\/?p=6256"},"modified":"2020-05-01T13:20:06","modified_gmt":"2020-05-01T13:20:06","slug":"shipping-company-loses-millions","status":"publish","type":"post","link":"https:\/\/defused.com\/shipping-company-loses-millions\/","title":{"rendered":"Guy Makes Shipping Company Lose Millions For Denying A Claim For A $600 TV"},"content":{"rendered":"\n

Good customer service can take you a long way.<\/h2>\n\n\n\n

If this company had just treated the customer how they deserved. The situation wouldn’t have escalated this far. But when you don’t pay attention this is what you get. <\/p>\n\n\n\n

Never dismiss a rightful concern. If you’re confused let me explain. You see when one Reddit user used a shipping company to deliver their TV. They reviewed a damaged one instead. So they did what anyone would do in this situation, to not sign for it.<\/p>\n\n\n\n

However, that is when things got a bit murky.<\/p>\n\n\n\n

Source: Reddit<\/a><\/p>\n\n\n\n

Mistakes happen and anything can get damaged in the process of shipment. <\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

However, the company didn’t handle it well. <\/h2>\n\n\n\n
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Claim denied a month later. This goes back and forth for a couple months with multiple emails to this old lady and she did’t care at all. She was also very rude to me via email and phone.<\/p> Champion5<\/a> <\/cite><\/blockquote>\n\n\n\n

If the company had just paid the claim. <\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

It would have been so much better. But no, they sent a guy to ‘rectify’<\/em> the situation who couldn’t even do anything about it. So whys send him the first place? <\/p>\n\n\n\n

At the end of the day, it pays to be nice. <\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

People had a lot to say about this revenge story as well. From their own stories to tidbits about the things this company did wrong. <\/p>\n\n\n\n

Just send the right person in the first place. <\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

Exactly, just give them the money. <\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

Word can spread if you have good customer service. <\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

If only I had known this before I bought a new Logitech. <\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

That would have been better than losing millions. <\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

And this person even made a list of all the things the company did wrong. <\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

What do you think the company could have done differently? Do you think the Reddit user took it a bit too far? Comment down below and let us know. <\/p>\n\n\n\n

Don’t forget to share so others can join in the discussion as well. <\/p>\n \t","protected":false},"excerpt":{"rendered":"

If only they had known they would lose so much in the long run. More<\/a><\/p>\n","protected":false},"author":4,"featured_media":6257,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[38,118],"tags":[981,982,92,595,983,984],"jetpack_featured_media_url":"https:\/\/defused.com\/wp-content\/uploads\/2020\/05\/TV-damage-1.jpg","_links":{"self":[{"href":"https:\/\/defused.com\/wp-json\/wp\/v2\/posts\/6256"}],"collection":[{"href":"https:\/\/defused.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/defused.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/defused.com\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/defused.com\/wp-json\/wp\/v2\/comments?post=6256"}],"version-history":[{"count":0,"href":"https:\/\/defused.com\/wp-json\/wp\/v2\/posts\/6256\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/defused.com\/wp-json\/wp\/v2\/media\/6257"}],"wp:attachment":[{"href":"https:\/\/defused.com\/wp-json\/wp\/v2\/media?parent=6256"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/defused.com\/wp-json\/wp\/v2\/categories?post=6256"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/defused.com\/wp-json\/wp\/v2\/tags?post=6256"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}