Retail is tough. You meet at least one rude customer every single day. People working in the retail sector have nerves of steel and are literally too patient for anyone to rock them. That is because they know terrible customers will come and they are always ready to deal with them. This of course comes with a lot of experience including countless breakdowns.
In today’s story, Reddit user u/skullsquarecompasses shared he provides a helping hand to his uncle at his clothing store. One day he was putting tags on the new stock that came in when an extremely rude customer arrived and started bullying OP because he was young. The customer wanted three suits. OP went “Not today” and decided to overcharge that bully for the suits. They ended up negotiating at a price that still made OP generate $700 profit out of that sale. The customer happily walked off not knowing about an extra grand had just been injected out of his wallet.
Scroll down below to read the story!
1. Looks like a customer got shown the way.
2. OP works for his uncle helping him run his clothing store.
3. That’s a nice rate for off-the-rack suits.
4. One day OP had to deal with a really rude customer who kept bullying him for no reason at all.
5. It seems like the customer is in a hurry as he showed up quite early…OP hadn’t even finished tagging the items yet.
6. Because the customer was rude, OP decided to overcharge him for his misconduct and sell him suits at a higher price than average.
7. They bargained a little and OP ended up squeezing $700 extra out of the customer for being terrible.
8. Being rude can have serious consequences…the retailer may make you pay $700 as a fine for it.
There are two aspects to this event. Firstly the moral aspect and secondly the seller’s aspect. Morally, I don’t think this was correct. After all, overcharging for something you know doesn’t cost as much is not something encouraged anywhere.
But if you consider the seller’s aspect, OP gave the customer a price, and the customer negotiated a bit and agreed on a price, and paid for it. Yes, it was higher than the original price but that customer was more than happy to pay it. The right price is what your customer is satisfied with. In that case, OP did nothing wrong. He just made some profit and the core purpose of any business is to do just that.
Here’s what the internet had to say about this:
9. This tax should be added to the global tax laws.
10. He was willing to pay higher, there is no problem with that.
Had the guy argued that no, your suits average at a rate of $200, then the story would’ve been different. The suits weren’t tagged either so OP could’ve charged anything for them.
11. His need got fulfilled, he was a happy customer.
12. If I am willing to spend that much on a suit, I might as well go to a brand and buy it from there.
13. The customer may have gotten a discount had he behaved oppositely.
14. Case closed, OP did nothing wrong.
15. I like this policy.
16. The uncle knew this guy which means he was a returning customer. Yet he was not aware of the correct rates. That is his fault, not OP’s.
I really hope you guys enjoyed this one. Don’t forget to share your thoughts in the comments section below.
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