The privacy we enjoy (which is gradually vanishing) offers us a certain safety net. After all, the name “Keyboard Warrior” is used for a purpose. When there are no repercussions for your actions, it’s simple to let the darker, more aggressive sides of your personality out. Online review systems are the worst because of the same idea. Anyone with a sense of entitlement may just go online and present their experience in whatever manner they see fit, without giving the other side of the story an opportunity to be heard. The “The Customer is Always Right” corporate ethos, which has led to widespread dehumanization and exploitation of workers in the retail and service industries, is directly attributable to these evaluation systems. You had better make sure that every customer is satisfied at all costs since, after all, anything the customer writes online appears to be the truth.
Retail and service are made to endure a never-ending barrage of soul-crushing encounters, therefore it’s always encouraging to see an owner respond to these folks to clarify the facts. Someone who works at the cafe uploaded these screenshots to the r/entitledb*tch community on Reddit. In this community, posts like this one are common, and viewers frequently criticize Karen thereafter. Continue reading to view the initial message, the reply, and some of the Reddit users’ responses. Check out the next thread to see more Karen’s getting blasted for their negative ratings.