Entitled Karen Tries To Threaten The Worker And Demands Him To “Do His Job”, Worker Maliciously Comply By Doing His Job

Sometimes malicious compliance is the best way to handle abusive customers.

It’s a story we’ve all heard before: a customer comes in looking for a specific item, but it’s not where they expect it to be. They then proceed to take out their frustration on a hapless worker who just happens to be nearby, demanding they “do their job” and find the item for them. But what happens when that worker has had enough of the customer’s entitled attitude and decides to fight back with a little bit of malicious compliance? That’s exactly what happened to one worker, who we’ll call “OP”, when he had an encounter with a particularly aggressive Karen.

OP works in online fulfillment at a large home, garden, and building supply store. His job is to point customers in the right direction or find another associate who works in the department the customer needs. On this particular day, OP was tasked with grabbing a massive order and that’s when Karen appeared, demanding OP’s immediate attention. With a raging harpy voice, Karen demanded that OP help her find what she was looking for. When OP tried to explain that they didn’t work in that department, Karen became actively hostile and insisted that OP help her anyway.

That’s when things took a turn for the worse. Karen suddenly pulled out a screw and nearly stabbed OP in the eye while shoving it toward him. OP was visibly shaken but asked what size screw she needed. Karen, even angrier for some reason, took a step closer and demanded that OP tell her what size she needed. OP told her that he had no clue what size she would need. Karen then threatened to get OP in trouble with their manager but when OP offered to get a manager to help, Karen insisted that OP should “just…do…their…job!” So, OP decided to do just that and walked away to continue looking for the items on his order. Scroll down for the complete story.

Sometimes malicious compliance is the best way to handle abusive customers.

OP shared a story from his job in Online Fulfilment at a large home, garden, and building supply store where he isn’t supposed to work with customers directly but just point them in the right direction or find another associate who works in that department.

OP had to handle a big order for sheet metal and screws but faced difficulties as the required sheet metal size was not in the right place and he encountered a wild Karen.

OP encountered a Wild Karen who asked for help even though she hadn’t spoken to OP before for help:

OP apologized for the confusion and explained that doesn’t don’t work in the department but the Wild Karen became hostile and demanded his help anyway.

OP asked the Wild Karen what she needed despite her hostile behavior but the Karen aggressively pulled out a screw and nearly poked it into OP’s eye.

OP pushed away the Wild Karen’s hand after she nearly poked him with a screw and directed her to the location of the screws but the Karen interrupted them and claimed to already know the location.

OP asked the Wild Karen about the size of the screw she needed but the Karen became angrier and took a step closer:

The Wild Karen threatened to report OP’s behavior to their manager but OP responded sarcastically and offered to call a manager to help identify the screw which angered the Karen even more.

OP provided the location of the screw to the Wild Karen and walked away to continue looking for the items on his order:

OP informed an assistant manager that he couldn’t find the item and that the Wild Karen may need assistance, who was nearby and witnessing the Karen’s tantrum.

The assistant manager ignored the Karen like OP did:

It was satisfying for OP to watch the Karen storming off:

OP’s assistant manager has zero patience for abusive customers:

Anyone could lose their mind if a stranger shoves a screw close to their eye:

We all want an assistant manager like this:

Here is a wholesome dog tax:

What do you think?

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