Online shopping has become increasingly popular over the years, with style boxes being the latest trend. One Reddit user had been using a style box service for thrifted clothes since 2018. However, anxiety prevented them from shopping in-store, making the style box service an attractive option. The user initially struggled to find an affordable and reliable style box service until they found Company X (CX). CX promised gently used, second-hand items at a reasonable price, which seemed perfect for the user.
However, the user’s experience with CX was not as promised. The first box they received did not match their profile request, but they gave CX the benefit of the doubt. They provided detailed feedback and edited their profile, but their requests were still not met. Despite the user’s continued orders, CX did not seem to take their feedback into account.
Things went from bad to worse when the user received their most recent order, and the box arrived damaged, with a tear in the side and a bottom that was collapsing. After the user contacted CX, they did not receive a response for two business days. They tried other methods of contact, including email and chat, but still received no response. By the time the user received a response from CX, the return window had passed.
1. Is OP the Karen for sending a company a letter about their poor service? Keep on scrolling down to find out
2. In 2018 OP started using a style box service for thrift clothes
3. OP found a new company that promised gently used, second-hand items at low prices.
4. OP provided detailed feedback on each item
5. OP kept ordering in the hope that maybe his feedback will eventually be taken into account and something close to what he actually want will be sent
6. But things only got worse
7. OP’s most recent order and the box itself arrived damaged, with a tear in the side and a bottom that’s collapsing.
8. OP could not even pick it up properly to get it off his porch and into the house
9. OP politely informed them of the problematic box and asked if they could send him a new box to return items in
10. OP sent an email, after not hearing back for 2 business days
11. Over 2 hours after OP’s FB message he finally got an email
12. Why were they expecting this from OP?
13. OP took a deep breath and reminded himself that this customer service agent is not responsible for all the issues he has experienced with CX
14. OP went online hunting for a copy or image of CX’s welcome letter
15. OP is planning to mail it to their corporate office when goes to return his other items
16. Is he the Karen for doing this?
17. This sure is funny!
18. Couldn’t agree more
19. This Redditor says that if he was in OP’s shoes he would be standing up for himself a lot more with this company
20. True if that was the case OP is within his rights to write an angry letter
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