Get ready to go on an emotional roller coaster ride! Call center employees have to work tirelessly, repeating the same script again and again for the customers and callers. We do get that it’s exhausting but that does not give anyone a pass working anywhere to talk rudely and inconsiderately to anyone. This call center’s incident where a sweet old lady was met with cold treatment from the call center manager has us wondering if some people possess a heart or not. This lady was going through the most difficult time of her life as the love of her life was diagnosed with bone cancer, but there is no humanity in some people to feel the pain of others. Luckily, for this old lady an employee empathized with her pain and prioritized the old lady’s request.
The old lady, Mrs. H, had a vacation planned with her husband but due to unforeseen circumstances, Mr. H was diagnosed with bone cancer and had to go through treatment. So Mrs. H wanted to postpone the holiday to next year but since few days were left she had to pay extra hefty amount to postpone. Her situation should have given her the advantage of the exemption of this extra payment but the call center manager did not think so. Mrs. H put in a lot of requests kindly to the manager but to no avail. Then this employee came to save the day as she worked few things around to get the code from another manager to help Mrs. H have something to look forward to in the coming year.
Call center employees are supposed to bend over backwards for the customer
That changes very quickly, though.
That’s a lot of money for a simple request…
Line manager does not care about anything at all. Inhumane!
This amazing employee has got an amazing plan to help out Mrs H
Sweet talk her way into getting things done.
There is nothing wrong with a nice guy doing someone a favor just because he likes them, right?
Need more employees like her, who go out of their way to help someone out in their time of need!
This incident is a perfect example of how our little act of kindness or unkindness can have such a huge impact on the lives of others who are going through so much. The saint employee helped give Mrs. H some ray of hope and happiness. Considering, how cancer turns out, at least the old couple will have something good to look forward at during the hard and bleak times they will have to face together. Be empathetic, it’s cool.