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Flying can be an exhilarating experience but it can also be a stressful one especially if you encounter an entitled customer.
Dealing with customers daily is not an easy task. They would make silly demands that you can hardly fulfill. An airline employee recently went viral on social media after outsmarting one such customer by maliciously complying with his request to upgrade his flight. A Reddit user who used to work at a regional airline shared with the Reddit community that they used to have a local businessman flyer who was friends with VP and would always come to the check-in to ask for last-minute upgrades and discounts.
One day, this local businessman checked in and wanted an upgrade to business class on an already discounted ticket that was not even eligible for an upgrade. OP told him that they cannot upgrade his ticket so he immediately called his VP friend. VP called OP and told him to upgrade his ticket if there is room. OP’s brain worked and he knew this was the right time for malicious compliance. Scroll down to read the complete story.
OP used to work at a regional airline. The jet that they used had 6 business class seats that had multiple amenities:
Via: Northwest_Passage_
One of their regular travelers was a local business owner. He used to always ask for special treatment and would always use the business class check-in.
Via: Northwest_Passage_
The local businessman was friends with one of the airline executives and would always mention this at the check-in to get free upgrades, last-minute discounts etc.
Via: Northwest_Passage_
If the local businessman wouldn’t get anything, he would immediately call VP Karen:
Via: Northwest_Passage_
SB checked in one day and wanted a free upgrade to business class. His ticket was not even eligible for the upgrade:
Via: Northwest_Passage_
OP informed SB that he was not eligible for an upgrade. SB called VP Karen and VP Karen called OP and told him to upgrade SB if there is room.
Via: Northwest_Passage_
OP was frustrated but he put SB on the upgrade list because the flight was not that busy.
Via: Northwest_Passage_
The next passenger was a super nice lady who was going on a trip to see her family.
Via: Northwest_Passage_
Well, there should be some rules and regulations for airlines and overriding an airline’s policy is not a small thing. It should be taken seriously. Strict rules should be made that apply to every customer. The front-line employees should not be allowed to overrule the policies set by the airline. Well, OP did the right thing to teach this entitled customer a lesson.
While OP was talking to the lady, he told her that she has received a free upgrade to business class and the lady was very happy.
Via: Northwest_Passage_
OP upgraded four other passengers in the next 20 minutes. Before OP went to board the flight, he told OP that he cannot offer him an upgrade since business class is full.
Via: Northwest_Passage_
The teacher that OP upgraded thanked OP again.
Via: Northwest_Passage_
We are sure the lady still tells people about OP.
Via: Northwest_Passage_
VP Karen got kickbacks from the local businessman:
Via: Northwest_Passage_
People get warnings for overriding policies:
Via: Northwest_Passage_
This person approves the message:
Via: Northwest_Passage_
We hope you enjoyed the story. Have you ever seen an entitled person who wants discounts and upgrades for free? Let us know in the comment section below.
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Via: Reddit
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