Sana
Some clients would not take the advice from the receptionist and would like to “talk to the supervisor”.
I never get why customers are so obsessed with talking to the managers or supervisors? Why do they think that they will get the best piece of advice from managers? Why do they think that managers would get the employee fired? A guy who used to work at a medical clinic as a receptionist shared his experience with an entitled client on Reddit. The lady came with 3 pages long exams. It is a long process so OP started it. The lady was on a call when OP was doing the first page.
When OP was on the second page, the lady started screaming at him for why he is taking too long. What is taking him so long etc. OP tried explaining to her why it is taking so long but she did not listen and asked him to call his supervisor. The supervisor came in and tried explaining the procedure again to the client. The lady asked the supervisor to substitute OP. The supervisor substituted him and now the procedure started again. Scroll down to read the complete story.
1. OP works at a medical clinic as a receptionist. He does not love his job, yet he takes it seriously:
Via u/TheMatatheus
2. OP gets a lot of disrespectful and rude clients:
Advertisement
Via u/TheMatatheus
3. A client arrived with 3 pages of exams and OP kept adding those exams to the system:
Advertisement
Via u/TheMatatheus
4. The client was on the phone and OP was doing the work. When she finished the call, she got loud about how long OP is taking to do the exams.
Advertisement
Via u/TheMatatheus
5. The client told OP that she wants to talk to her supervisor. The supervisor came in and talked to her:
Advertisement
Via u/TheMatatheus
When you go out to get something done, it is your responsibility to wait patiently and let the other person work on your procedure rather than talking loud at them and wasting your time. It is disrespectful to scream at the person who is already trying to do your thing for you. This person got the receptionist replaced which restarted her process again. She made herself wait for the next two hours. We are sure OP enjoyed watching her wait for the next two hours.
6. OP erased everything and canceled the request for medical insurance:
Advertisement
Via u/TheMatatheus
7. OP made her wait another two hours for the exams to be done again:
Advertisement
Via u/TheMatatheus
8. If the person who made the initial requests dies, all the work has to be redone.
Advertisement
Via u/TheMatatheus
9. A lot of people asked about how the system works so OP has explained:
Advertisement
Via u/TheMatatheus
10. A lot of people corrected OP for using contest instead of context since he asked for corrections.
Advertisement
Via u/TheMatatheus
Have you ever seen a client getting rude to the employees? What do you think is it right to talk to the customers like that? Share your opinion in the comment section down below!