It’s not IT’s a responsibility that some systems are configured the way they are, but just like a server who has to bear the brunt of a chef’s error, IT has to deal with the absurd complaints of naive office workers every day. Can people become familiar with their equipment to make these issues seem less daunting? No way, that would be nuts! Yelling, screaming, and stomping your feet like a child is much simpler. Something at which the Karens of the world are not just skilled but also exceptional. They practice their skills and excel at whining. It’s strange how some people would rather harass their coworkers than put up with a small inconvenience that is expected.
1. In industries LLC, cyber security deals with user security while IT department deals with IT issues in which OP work

Via Dunnachius
2. Cyber security deals with password recovery and It department has nothing to do with it but something happened with OP when he got a phone call

3. A lady asks rudely that the system is not taking her password and OP assists her

4. When OP asks Karen she has to walk to the cyber security for password reset, she screams

5. When OP constancy tries to explain to Karen that the cyber security department handles the password reset and he can’t do it, she is adamant to talk him into it again and again

6. Karen got angry and hung up after abusing OP, later he was called by the boss

7. When the boss asks for the details, OP provides him with the ticket number and they decide to listen to the call log

8. Call logs are the best as it made the boss understand what was this all about

9. Some people just cannot acknowledge how things work and blame others for not taking the responsibility for their problems

10. So on point

11. This is absolutely agreeable
