Librarian Gets Revenge On Rude Patron By Unearthing An Old Waived Off $480 Fee

In the realm of customer service, confronting difficult patrons is a common challenge, often requiring a bold approach. Yet, for librarians, navigating confrontations with insolent library-goers demands finesse rather than force. Such was the case for one librarian who found herself facing a rude patron armed only with her well-honed customer service skills and unwavering composure. When a disgruntled individual complained about the library’s Wi-Fi box service, the librarian remained steadfast despite being subjected to verbal abuse. After enduring the tirade, she uncovered a significant overdue fee in the patron’s account, providing an opportunity for retribution. This tale of pettiness and revenge, recounted by the librarian herself, u/Colt_kun, highlights the intricate dynamics of customer service in a unique setting. As the story unfolds, delve into the librarian’s cunning strategy to address the patron’s misconduct, offering a glimpse into the art of handling challenging situations with poise and determination.

Scroll down till the end to read the full story.

1. A library staff member took revenge in a petty way.

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2. OP, a librarian, describes a new service at their library: WifiPoint. Borrowed for 7 days, it deactivates after, with fines for loss or overdue charges.

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3. OP mentions lost and damaged item fees instead of late fees. Items on hold have a 5-day pickup window before moving to the next person in line.

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4. OP, with a polite tone: “Thank you for calling Main Street Library reference desk. Can I get your name and birthday, please?”

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5. OP discovered the patron was 200th+ in line for a Wi-Fi Point. Explaining the high demand, OP encouraged prompt returns to expedite the queue.

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6. OP encountered a frustrated patron demanding immediate access to a Wi-Fi Point. Employing a composed response, OP redirected the patron to await notification of availability.

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7. OP explained the lengthy holds queue to the patron, who demanded available Wi-Fi points. Following the script, OP clarified the discontinuation of certain offerings for queue efficiency.

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8. OP directed the patron to the library’s available free Wi-Fi. Despite the patron’s rant, OP checked their records and noted a prior issue.

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9. OP recalled a past incident where the patron was hostile. OP merged the accounts, combining current items with old charges, resulting in a hefty fine.

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10. OP informed the patron of the charges and restrictions, causing panic. Despite pleas, OP declined to waive the fees, opting against generosity.

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11. OP added a note about the patron’s behavior, discouraging others from similar treatment.

12. OP emphasizes kindness toward public servants.

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Now that you have read the story, it’s time for you to see what Redditors had to say about this. Read till the end to see what are other people’s opinions on this. Don’t forget to share your own opinion at the end of this article.

13. Savage librarians for the win.

14. People are sending such cute messages to OP.

15. And I know how to do my job.

16. They should be valued as professionals too.

17. People are loving the revenge.

18. Being rude to the staff is not very decent.

19. People are commending OO on how he dealt with the situation.

20. This is sweet.

What are your thoughts on this story? What would you do, or how would you react if you were in OP’s position? You know that your feedback means a lot to us; therefore, we want you to share your thoughts in the comment section below. For more such articles, keep visiting Defused. Have a nice day!

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