Sana
In the hospitality industry, hotel staff members often go above and beyond to ensure their guests have a pleasant and memorable stay.
However, occasionally, they encounter challenging situations that test their patience and professionalism. Such was the case at a local hotel recently when an unruly guest disrupted the tranquility of a Saturday evening. The evening took an unfortunate turn when the guest at the hotel began indulging in excessive alcohol consumption, leading to disruptive behavior. Despite the hotel staff accommodating her request for a late check-out, the guest failed to adhere to the agreed-upon departure time. Upon discovering her still asleep in the room during cleaning hours, the staff attempted to wake her. This resulted in a heated confrontation, as the guest reacted angrily, raising her voice and using profanity towards the staff and other guests in the lobby.
After multiple attempts to resolve the situation peacefully, the hotel’s Security Manager was left with no choice but to escort the guest off the premises forcefully. To read the complete story and delve into the details of this memorable incident, scroll down.
The title:
OP believes that employees who receive a 1/3 discounted price for hotel rooms should exhibit appropriate behavior. 
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OP had a disappointing experience at their hotel that ruined their Saturday night. A guest at the hotel appeared intoxicated. The guest was leaning on her arm and seemed unstable. During this time, the guest requested a late check-out.
OP granted the guest’s request for a late check-out until 4:00 PM as a courtesy. However, at 4:30 PM, the hotel staff tried reaching her several times but received no response. They then sent housekeeping to the room and discovered the guest passed out on the bed. After waking her up, the staff inquired whether she was extending her stay or checking out.
Approximately one and a half hours later, the hotel staff returned to the guest’s room to clean it. However, they found her sleeping once again. When the staff woke her up, the guest became extremely angry and yelled at them.
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Security accompanied the guest to the front desk and requested that she either extend her stay or check out. However, the guest’s credit card was declined, and she claimed to have no additional funds.
The guest displayed rude and disrespectful behavior towards the hotel staff and other guests in the lobby. Later on, she returned to the front desk to offer an apology, but her overly friendly demeanor seemed insincere.
The hospitality industry is not immune to unpredictable situations. Hotel staff members often find themselves in the role of mediators, responsible for maintaining a harmonious atmosphere while addressing the needs of guests. Striking the right balance between accommodating guest requests and upholding hotel policies can be a delicate task, especially when confronted with disruptive behavior. It is crucial for both guests and hotel staff to approach such situations with empathy and respect.
The Security Manager informed the guest that she had to leave the property due to her unacceptable behavior. But she became angry once more and refused to leave voluntarily. The Security Manager had to forcefully escort her out of the premises around 8:00 PM.
We hope the OP doesn’t work for a Smilton brand hotel:
OP works at a Harriott brand:
Some guests need to have their employee benefits taken away:
We hope the OP never gets to see this woman again:
Have you ever experienced a similar situation during your travels? How do you think hotel staff should handle disruptive guests without compromising the comfort of other patrons? We would love to hear your thoughts in the comments section below.
The cat tax:
“My boyfriend and I found this kitten last night out on the streets, clearly sick and starving. I spent 600$ taking her to the emergency today and my boyfriend is a bit unhappy with me about it. Please tell me I did the right thing.”
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