Client Demands Banking Services During Employee’s Lunch Break Outside The Bank

OP worked as a commercial teller at a bank, handling large sum deposits and change orders that regular tellers couldn’t process.

OP dealt with a persistent and demanding client who visited the bank daily, barking specific orders for different denominations, which took time to decipher but eventually became familiar with the routine.

OP, as one of the efficient commercial tellers in a busy downtown bank, enjoyed the trust of their boss and looked forward to trying out a new burger restaurant nearby due to being on a diet and craving indulgent food.

OP eagerly anticipates indulging in a delicious burger on cheat day but gets interrupted after just one bite:

OP is interrupted while eating by a bank client who demands a transaction, leaving them shocked and frustrated as they’re not even at the bank.

OP firmly declines the bank client’s request for assistance during their lunch break, emphasizing that the restaurant is not an extension of the bank, but the client insists on their impatience and labels the bank staff as lazy.

OP firmly stands their ground, refusing to comply with the entitled bank client’s demands, He asserts that they are both regular customers at the restaurant and tells the client to leave them alone to enjoy their meal.

OP explains the situation to the restaurant manager. The manager clarifies that OP is indeed a customer and requests the client to leave them be.

Despite the restaurant manager’s intervention, the bank client remains adamant about needing assistance from OP, who firmly rejects his demands. The client eventually departs with a threatening remark.

The entitlement of some clients who treat a bank as their personal piggy bank can be both frustrating and detrimental to the smooth functioning of the institution. These clients expect special treatment and disregard the fact that banks serve numerous customers with varying needs. Their demands often extend beyond reasonable boundaries, causing disruptions for bank employees and other customers alike. However, in workplaces where bosses do not tolerate entitlement, a strong message is sent that such behavior is unacceptable. Leaders who uphold a zero-tolerance policy for entitlement foster a culture of fairness, professionalism, and respect.

After enjoying their meal, OP returns to work, finding the bank client waiting to complain to their boss, but they choose not to engage and focus on their duties:

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During the meeting with their boss, OP learned that the restaurant was also a client of the bank, and the owner reported the incident involving the bank client conducting unauthorized business outside of banking hours. As a result, BC’s authorization to do business with the bank was revoked due to potential legal concerns.

After the incident, Bc is forced to travel a significant distance to do his banking, and despite occasionally seeing him, OP avoids any interaction with him.

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