Sana
There should be clear communication between the client and the service provider for a smoother experience.
Every service provider has a procedure to do things. There are a lot of steps and requirements of every service provider so that the service provider and the client both can be sure that things will be done right. A wedding photographer Shayla Herrington shared a TikTok video where she explained why she canceled on a bride a night before a bride’s wedding. The photographer and the bride talked on the phone and the bride wanted to hire for her wedding ceremony. The photographer asked about the venue but she had not decided yet. The photographer sent her the contract, bride signed it and paid the non-refundable deposit.
Days later, the photographer sent her an email and sent the questionnaire so she can mention the venue and provide other details but the bride did not reply. The photographer called her and texted her many time, but the bride didn’t reply to her until the photographer canceled the order and texted her that she will not be providing her the services since she was not told about the venue. The bride was mad at the photographer and left a bad review on Facebook. Scroll down to read the story and watch the viral TikTok where she shared the story.
1. Wedding photographer Shayla, from Arkansas went viral after she shared how she canceled on a bride the night before her wedding.
Image credits: shaylamherrington
2. OP shared why she canceled her photography services the night before a bride’s wedding:
Advertisement
3. Three years ago, a bride wanted to get four hours of coverage for her ceremony and reception:
Advertisement
4. OP sent her the contract and non-refundable deposit:
Advertisement
5. OP told her weeks before that she would send her a questionnaire where she is supposed to mention the venue and other details:
Advertisement
6. OP sent her the questionnaire but she did not reply.
Advertisement
7. OP then sent her a $5 Starbucks gift card and texted her to fill the questionnaire as soon as possible but she did not reply:
Advertisement
8. OP called her and sent an email but there was no response from the other side:
Advertisement
9. The night before the wedding came and OP was a little concerned now:
Advertisement
10. OP sent her an email letting her know that she would not be performing the services:
Advertisement
11. The client responded on the day of her wedding and left negative feedback on Facebook. OP gave back her non-refundable deposit
12. OP handled the situation thoughtfully:
Advertisement
13. OP should have subtracted the amount of the gift card:
14. How can a photographer perform their services if they do not know about the venue?
Advertisement
15. It was the bride’s fault that she didn’t communicate with OP.
16. People like this bride should learn to respect others’ time.
Advertisement
17. If this woman was at OP’s place, she would have kept the deposit.
18. Use retainer instead of deposit.
Advertisement
19. OP should add this to her contract:
20. It was wrong of OP to give back the no-refundable deposit back to the bride.
Advertisement
23. This is the Tiktok OP posted:
Credits: TikTok
What do you think? Did the wedding photographer do right to cancel on this bride a night before her wedding? Share your opinion in the comment section down below!