Retail Employee Shares The Hilarious Tale Of The Lady With The Wonderful Costume

Over two decades ago, as OP, an assistant manager at a craft store, encountered a customer dispute over a Halloween costume return. The store had a standard return policy, but our manager sought to implement a new rule: no returns on holiday merchandise within seven days of the holiday. Signs and flyers communicated this change, yet challenges persisted. A determined customer, with a crumpled costume lacking a receipt or packaging, insisted on a return just two days before Halloween.

Despite explaining our clearance policy and the impracticality of selling it in time, the customer, fixated on past successes with the costume, believed it warranted an exception. Diplomatically redirecting her to a nearby second-hand store, OP realized she epitomized the challenges of retail, and her delusional persistence remains a memorable Halloween tale.

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OP recalls the usual return policies at the craft store but notes a new one imposed by the manager: no returns on holiday merchandise within seven days of the holiday.

At the register, OP, a manager, assists the head cashier with a customer trying to return a costume, lacking a receipt or packaging, a challenging encounter in retail.

OP navigates issues with a persistent customer, explaining the new policy: no returns on Halloween merchandise two days before Halloween, leading to an unexpected encounter.

OP explains the clearance policy, highlighting the impracticality of selling the costume before Halloween. The customer insists on its appeal, puzzled by her youngest’s refusal.

OP questions the customer, noting the costume’s history. The customer, undeterred by a fifth child’s refusal, insists on returning it.

OP gently directs the customer to a nearby second-hand store, relieved despite challenging retail encounters, always recalling this exceptionally delusional customer each Halloween.