Hussain
In this article, we will dive into an intriguing story that took place at a hotel front desk, highlighting the importance of effective communication and the challenges faced by frontline staff dealing with customers. The incident involves an online banking card, a seemingly straightforward transaction, and a series of misunderstandings that lead to a customer service failure.
It’s well past midnight when a lady walks into the hotel, clad in pajamas and holding a noticeable chime card—an online banking card. As the front desk agent, our OP is on duty and greets her warmly, despite the red flags raised by her appearance and the use of an online banking card.
The OP proceeds with the standard check-in process, informing the lady about the room price and asking her to insert her card to verify the amount. However, to their concern, the terminal glitches and doesn’t read the card properly. The lady, engrossed in her phone, doesn’t notice the issue and inquires if the transaction is still pending.
Realizing the lady hadn’t inserted her card during the first attempt, the writer manually inserts it into the system, resulting in a double charge on her end. To resolve the issue, the writer asks for the last four digits of the card, but the lady misunderstands and asks for her social security number instead.
Keep on scrolling down to read the full story in OP’s own words and we will see you at the end of the article.
1. OP hates online banking cards and she hates them with a passion!
2. late at midnight a lady walked in with all the red flags but OP still greeted her
3. OP asked her what the last four digits were so that she could check the transaction codes
4. OP explained to her what happened
5. OP says that they have no control over when the funds are given back to the customer
6. She came back ten minutes later and demanded the corporates’ number
7. She went outside while talking on the phone with someone and paced around the parking lot for a while
8. OP tells her again that she is not going to argue with her
9. OP thinks that she was just looking for confrontation
10. OP made an edit to the post later
11. Do you think this Redditor guessed it right?
12. This Redditor made software his whole life and he can’t make sense out of this lol
13. OP should’ve done this lol
14. “Seems like a match to me.”
15. This Redditor says that she always requires 2 things for sketchy walk-ins
16. OP says that it’s required by their brand
17. This Redditor says that her bank does not accept any virtual banking cards
18. This Redditor says that apps like Cash App use regular old banks to process transactions
19. OP says that they take any card
20. Well logically this Redditor is not wrong
This is it, folks, this was the story let us know what you think about it down below in the comments section, and make sure to like and share this article with your friends and family and stay tuned for more content like this with Defused. Thank You!
GIPHY App Key not set. Please check settings