Danish
Reddit user u/throwRA-fhfsveyary does not like terrible customers. She works in a coffee shop and you know how it is in the services businesses. Customer service employees get slammed on a daily basis for the tiniest of things. Why isn’t there enough salt in my coffee? Why weren’t the beans roasted the way I like them? So on and so forth. It is horrible and you have to commend employees in this industry for their patience.
OP found a unique way to deal with such customers. She along with her friends working at the same coffee shop decided if a bad customer showed up and started complaining, one of them would act as the owner and fire the worker on the spot who the bad customer is being rude with. The strategy worked perfectly as the complaining customers would suddenly backtrack from their complaints and leave.
Scroll down below to enjoy this unique way of dealing with terrible customers.
1. I am kind of excited about this one just by reading the title.
2. OP works at a coffee shop. Sharing the details of these two coworkers means they are important to the story.
3. OP shared she would have to deal with all sorts of customers including the angry ones who would be less interested in their orders and more in taking out their anger.
4. OP came up with an idea to deal with such customers.
5. One day an angry customer came in and complained about his coffee not being hot enough.
6. James comes in acting like he owned the place and fired OP on the stop after asking the angry customer what had happened.
7. The two kept playing around with it trying to convince the customer as much as possible.
I absolutely love this. A very unique strategy to deal with terrible customers. Bad customers need to be told they are bad and this is kind of a cool way to do so. However, I would like to point one thing out. This can also go extremely terribly for OP and her friends. What if a bad customer who they had played this trick on returned and saw OP and her friends still working at the coffee shop? They may report the situation to the owner and the owner may then find out what the kids had been doing. After all, this is not an ethical practice. There is no professionalism in this joke. The owner may end up actually firing OP and her friends. Things would then turn upside down for them. So, the kids have to be careful with this.
Let’s see what happened next. Scroll down below to continue reading!
8. And it worked. The angry customer backtracked.
9. OP and her friends have tried this technique many times and the success rate so far has been 100%.
10. OP does this to make angry customers realize it is not okay to be rude for no reason to the very person providing the service you require.
11. OP’s friends told her this drama was not okay because it makes the customers feel bad about themselves.
Here’s what the AITA community members had to say about this:
12. Hostile customers need to be told they are being hostile and this is the best way to do so.
Via bellePunk
13. I really hope it does teach them a lesson.
Via lolak1445
14. Where can we find more people like OP and her friends?
Via Evelynn92
15. Some complaints are just pointless and the world has to know about it.
Via 7__________36
I really hope you guys enjoyed this one. Don’t forget to share your thoughts in the comments section below.
Stay tuned for more stories!
Via OneQuarterLife
Cat tax.
“Caught them in mid-argument.”
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